Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Our customer help and support staff is available day and night to handle all of your current service tickets. Every single ticket you post to us will be taken care of within up to 1 hour. If your issue requires the assistance of an admin, we are going to send the ticket to the person on shift and will let you know that the case is being resolved.

  • Top quality support service

  • Professional Technical Help And Support Service

  • We will offer you 7 days a week technical help and support through a super–fast ticketing platform included in your Control Panel. You’re able to contact us at any time about any of the apps that come pre–configured on your virtual server, including the chosen Linux OS version, the server administration panel and our in–house produced Website Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An extensive and frequently updated collection of articles is built into our in–house built Website Control Panel. It offers you quick tips about how to carry out all the important site administration tasks. The Help section supplies in–depth how to article tutorials and step–by–step video guides. You can gain access to the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.