Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • The Help Center integrated into SiteSource’s Website Control Panel features a collection of help articles and commonly asked questions. Aimed at fixing any common problem that you may stumble upon, they are compiled by our support team of knowledgeable techs.

  • Top quality support service
  • How–To Video Clips

  • For those of you who prefer to learn how to solve a frequently encountered issue by watching a video lesson, we have added a compilation of video tutorials to our Website Control Panel. All the instructional video clips are short and simple to follow. They offer you step–by–step demonstrations of different web site administration activities.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk support service and include a one–hour support ticket response guarantee. Our expert technicians will be online for you 24/7 and will remedy any problem that you could chance upon within less than 60 minutes after the tech support ticket submission. Normally, a response will be provided to you in less than 20 minutes.