Client Support Channels
A One–Hour Response Guarantee
Every support request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your support ticket or email requires additional assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being examined. If you make use of the Managed Servers package, all of the server management tasks included there will be executed at a time that is convenient for you.
A Topflight Tech Support Service
We’ll be at your disposal 24–7–365 to answer any questions that you may have about our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need help with server admin procedures, you can have a glance at our Managed Servers package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Section
Our Website Control Panel has been preinstalled for each dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of how–to articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each Website Control Panel section.