A 99.9% Server Uptime
Our website hosting system is based on a reliable, top–notch hardware configuration and a heavily customized Linux distro. So, irrespective of what your web site is, or how many web site visitors you’ve got, or even in case there is a distributed denial–of–service attack, our servers will stay up and running and your websites will remain visible online.
All our website hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on top–drawer hardware parts furnished by Juniper. Also, on every router, we’ve placed a firewall with an elaborate set of rules with the intention to sieve all shady requests.
This way, in all our datacenter facilities – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to lessen all potential risks with our cloud hosting packages and although our company provides premium customer support, there are occasions when the customer is just not pleased with what we are offering. Or he wants to migrate to a more powerful web hosting service, like a VPS server or even a dedicated server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not satisfied, we will give you a full refund.
24/7 Technical Support
If you happen to manage a hosting firm, your technical engineers are extremely important. That’s why we’ve carefully handpicked a very capable group of customer service technicians, each with many years of training behind his back. With their help, our company offers 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All customer service inquiries are answered in less than an hour and our average support ticket response time is under twenty minutes!