If you have ever had a website hosting account before or you have dealt with any other online service, you're probably well aware from your own experience that for certain things it's better to talk to a live person on the telephone instead of exchange tickets or email messages. If you'd like to learn more about a service before you decide to buy it or when something small-scale should be done, for instance, it'll be easier and faster to do it live. When you're given the option to talk with representatives by phone, it is very likely that you're using the services of an actual website hosting supplier, not a reseller. The level of support that you will get over the phone varies between different providers - from standard matters to dedicated technical support. Generally most of the suppliers supply pre-sales assistance and first level phone support, while more complicated tech issues are handled through email and tickets.

Phone Support in Website Hosting

We believe that having the option to consult with a live agent is rather important, for that reason we have 3 support lines all around the world (Australia, USA and UK) and you're able to reach us on the phone for fourteen hours every day. If you consider purchasing one of our website hosting plans, for example, you'll be able to give us a call and find out more about our solutions before you order so as to ensure that we do match all system requirements for your websites. After your order, you'll be able to call us about all the sales and billing difficulties you may have, or receive any type of general or basic technical info you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, that will help you keep track of the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs per day as part of the support services for each semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you may need to open a ticket in case you come across such a problem, still for all general, billing or minor tech issues you can always give us a call and we'll help you immediately to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you're able to find out whether you can host your sites on our top-notch cloud platform or you'll be able to get any other general information about our semi-dedicated services. We have local phone numbers in the U.S.A., Great Britain and Australia along with an international number, so that you can call the one that is closer to where you live.