If you’ve ever got any inquiries connected with your hosting plan or if you face a problem with your sites, you will need to touch base with the web hosting provider’s client support team. It may not make any difference how quickly they’ll answer if you’ve got a question of a generic nature, but a problem such as a thwarted script update, for instance, may result in your site becoming damaged or unavailable on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be offline. If you offer goods or services online, any outage will harmfully affect your website and you may lose current or potential clients. Many hosting providers, particularly resellers, respond to support tickets and emails within 24 hours, but in the digital era this is far too long, since visitors will hardly ever return to a site that isn’t working properly over lengthy periods of time.

One-Hour Response Guarantee in Website Hosting

Our website hosting plans offer a 60-minute response time guarantee, so regardless of what inquiry or difficulty you might have, we will always be there to lend you a helping hand. As it is, it seldom takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our technical support team reps will be at your service 24x7, even on weekends and public holidays, which means that you’ll obtain prompt help at all times. We realize how expensive time can be, so by the time we respond to your email or ticket, we will have looked into the issue and, in case we haven’t figured out a solution, we’ll give you more information on what you need to do on your end – if the case necessitates this. With our support services, you can be certain that there will be somebody to help you out momentarily, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff representatives are available at all times and they’ll reply to any ticket that you post through our hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed no matter if you have a general question regarding your semi-dedicated server or you chance upon some predicament and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time it is, we’ll be there to help you out, as we’re available night and day to cope with any billing, general or technical issue. If you contact us about anything that is within our capability, we will resolve it before we reply, so you won’t have to wait for hours or days while the problem lasts. If there is something that you need to do on your end, we’ll supply you with the required information – what possible solutions to try out, what steps to take, etc.