Live Chat Support

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A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It's a very efficient way to receive some information about the web hosting services or get some problem resolved because you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of errors when you exchange info such as usernames or domain names, the quicker response time because the communication is live and the fact that you don't have to stay on the chat constantly - you are able to do something different while the agent investigates the issue involved. In addition, you will be able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone rates that you'll need to pay when you're calling to another country.

Live Chat Support in Website Hosting

As part of the support services that we provide for all of our website hosting plans, you'll find live chat support that is available all the time, even on holidays. You can get in touch with us regardless of whether you already own an account or not, since we can support you with almost anything, ranging from giving you common info on our services if you are not our client yet and you are thinking about obtaining one of the plans, to helping you with installing an e-mail account in an e-mail client. A part of the problems are more complex and time-consuming, and you'll need to use the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all our potential and present clients. In case you are looking for a new web hosting account, you will be able to chat in real time to one of our representatives and receive more information about our semi-dedicated hosting plans in order to pick the right plan for your sites. If you already have an account with us, we can support you in a timely manner with billing, general and first-level technicalmatters. Even though in certain cases you will have to open a support ticket as there're issues that can't be resolved on the live chat, we can assist you with various common jobs, for example installing an email account in an email client or forwarding one domain name to another one. Thus, you'll enjoy timely support and you will save a long time.