There are different ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you opt for is a ticketing system. This is the easiest communication channel for a number of reasons. In the event that no customer support team representative is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always hit home. Also, you can copy & paste extensive pieces of info without the need to worry about typos, and if a given issue needs more time to be solved or a number of responses must be exchanged, all the information will be in the same place, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re often separate from the web hosting platform, so if you have to provide info or to adhere to instructions, you will have to use no less than two separate admin consoles and this number can rise if you want to manage multiple domain names. In addition, many web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our website hosting plans isn’t separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you will be able to visit it at any specific moment with only a few mouse clicks, without the need to log out of your web hosting account. The ticketing system comes with a quick-search field, so you can find de facto any support ticket that you have already submitted, if necessary. Moreover, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can find out how to fix a given issue even before you submit a ticket. The ticket response time is no more than 60 minutes, so you can obtain timely assistance at any particular moment and in case our client support team advises you to do something in your account, you can do it right away without having to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting plans, which suggests that you won’t need an additional platform to contact our customer care team – you can do that on the spot in case you confront a difficulty. Posting a new ticket takes a couple of mouse clicks and tracking down an older one is equally easy. With our clever search box, you can swiftly track down any ticket that you’ve already opened. You can open a ticket at any moment whatsoever since our help desk support staff members are available to you 7 days a week and reply within the hour, although it seldom takes this much to get support. With Hepsia, you will have everything in one single location and you can forget about logging in and out of 2 or more platforms to fix a simple problem.