Customer Support

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The presence of the customer and technical support that a website hosting company provides will tell you a lot for the services which they supply as well. When you're allowed to use only email messages and tickets, you have most probably found some reseller and not the hosting supplier. If this is the case, you'll probably have to wait for several days in order to have an issue resolved as the reseller may not be checking their communication regularly or they may need to contact the real web hosting company for further assistance. If the supplier provides you with various ways of communication with short response time available at any time, they're most likely the top provider, not a reseller. Therefore you'll receive timely assistance and quality support because they'll have instant access to the servers where your account is. No matter what the trouble - sales or technical, it is generally much better to be able to get in touch with your hosting company directly through your preferred method of communication.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance in a timely manner, so our website hosting services come with 24/7 support plus several means of contact. If you don't have an account yet, you can call us or take advantage of our live chat and speak with a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. As a result, you will not end up obtaining a service that you can't use. If you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. In contrast to the vast majority of suppliers on the market, we respond to all tickets within an hour, so you will not have to wait for an entire day. Our support services are available day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we offer include 24/7 customer and technical support, so no matter what problem you have, you are able to get in touch with us and we'll help you quickly. Our guaranteed answer time for any email message or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; the actual response time rarely exceeds twenty minutes. We also offer telephone support with multiple local numbers around the world plus a live chat, which means that you're able to contact us and find more information about our solutions even if you don't have an account yet. We can assist you with nearly any question or a problem you may have - payment methods, package specs, e-mail setup, hosting account settings, etcetera. If you employ our services, you will not ever experience a scenario where you need to wait for a couple of days to get a problem solved like you may need to do with various other companies.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server through our company, you can contact us at any time using various channels and the max time that you will need to wait for an answer is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a weekend or a holiday and we can support you with anything related to the apps that are pre-installed on your server. To get in touch with us about a tech issue, you're able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of basic questions or you would like to know more about our hosting solutions before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in different countries around the world. In the event that you need support for third-party software that you cannot install or run effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.