Q: Why do I have to move my site? What does web site migration involve?
A: If your current hosting provider can no longer answer the necessities of your website, or if you experience frequent network downtime, or if you are forced to wait for hours for the tech support team to respond to you, it may be a clever idea to change your hosting provider, i.e. to move all the files for your websites as well as your databases from your present provider to your new provider. At SiteSource, we know that this can be difficult & time–consuming. That’s why we will accomplish all that for you for free!Our skilled technical team reps will move your website content from your present provider to us. Our technicians have got broad experience migrating websites and can take care of anything – from a standard WordPress–driven weblog or Joomla™–based website, to a very complex, custom–made application.
Q: How long will it take for my web site to be moved over to your platform?
A: We strive to accomplish all website migrations as quickly as possible. Yet, we do not have a set time frame for website migrations. There are different elements that you need to take into account – the very size of your web site and the workload of our website migration staff, etc. We constantly try to implement each migration in under 48 hours. With smaller–sized web sites, our team usually manages to finish in less than 24 hours.
Q: What info will I be asked to provide to your Website Migration Department?
A: We don’t need any sensitive data. We’ll need, though, the login info for your old hosting account as well as the name of the web site that you need to move.
Q: I give you access to sensitive info. How can I be sure that you won’t abuse it?
Q: How about downtime? Will my web site be unavailable?
A: Your web site will continue to work exactly like it did before with your former web hosting provider. As soon as we are done with the transfer, your web site will be configured to work on our web hosting platform and we will ask you to preview it. If everything is functioning properly, all you will need to do is update the NS resource records corresponding to your domain. Your website will be transferred to us with no downtime.
Q: Will my old hosting provider know that I am leaving them?
A: While we migrate your web content, your hosting provider will not be aware of the migration at all. We will not contact them in any way.
Q: Does it matter what platform my present provider is using?
A: We support all Linux–powered hosting platforms. Basically, if we can obtain access to your Control Panel, we will be able to migrate your site.The only platforms that we don’t support are closed–source site creation platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.